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Atlas Business Software has released HR Document Maker 2008, a human resource (HR) software that features several hundred templates useful in small business offices. The latest version has over 30 new templates.
According to the company, the new office policies, HR forms, and government poster in the 2008 edition of HR Document Maker were created to further assist the needs of HR professionals.
Part of the StaffFiles line of HR management software, the HR Document Maker allows employers to easily and quickly prepare office policies, employee handbooks, job descriptions, and HR forms and checklists.
According to the company, the new office policies, HR forms, and government poster in the 2008 edition of HR Document Maker were created to further assist the needs of HR professionals.
Part of the StaffFiles line of HR management software, the HR Document Maker allows employers to easily and quickly prepare office policies, employee handbooks, job descriptions, and HR forms and checklists.
Contemporary Web Plus Inc. has rounded off its low-cost suite of call center software products with the introduction of its MessageRover phone message database and notification system.
MessageRover distinguishes call center offerings from standard phone message systems by allowing call center clients the ability to retrieve their messages anytime, anywhere via the Internet. Clients can be automatically and immediately notified that messages have been taken by both email and text message. In addition, MessageRover automatically creates a permanent and reportable database that can be accessed via client log in.
MessageRover complements two other web-based systems from Contemporary Web Plus, Appointment-Plus and Virtual Assistant Manager, to provide call centers with an integral software solution that allows clients to receive instant notifications as call center agents take messages, schedule appointments and work on client tasks. Clients can also log in to their accounts at any time for real time updates.
Since the three products are web-based, Contemporary Web Plus says call centers can take advantage of all of these features without the addition of any hardware. Aside from speedy and easy implementation, the systems are easy on the budget and there is no large, up-front outlay of money since each is billed on a per-client basis.
MessageRover distinguishes call center offerings from standard phone message systems by allowing call center clients the ability to retrieve their messages anytime, anywhere via the Internet. Clients can be automatically and immediately notified that messages have been taken by both email and text message. In addition, MessageRover automatically creates a permanent and reportable database that can be accessed via client log in.
MessageRover complements two other web-based systems from Contemporary Web Plus, Appointment-Plus and Virtual Assistant Manager, to provide call centers with an integral software solution that allows clients to receive instant notifications as call center agents take messages, schedule appointments and work on client tasks. Clients can also log in to their accounts at any time for real time updates.
Since the three products are web-based, Contemporary Web Plus says call centers can take advantage of all of these features without the addition of any hardware. Aside from speedy and easy implementation, the systems are easy on the budget and there is no large, up-front outlay of money since each is billed on a per-client basis.
Iwatsu Voice Networks has announced the release of Version 4.0 software for the Iwatsu Enterprise-CS (ECS) communication system. This new release features additional ACD (Automatic Call Distribution) enhancements to the ECS, and allows remote workers full use of their IP station with or without a VPN connection.
A major improvement to the ECS 4.0 software is the enhancement of the ACD interface for large call centers. The update was built around improving the experience of both ACD agents and incoming callers, where agents have full control over transferring and parking ACD calls without removing callers from their place in queue. Iwatsu claims that incoming callers will benefit from shorter hold times, group specific music on hold, and improved efficiency in reaching the appropriate agent.
Iwatsu says another improvement to ECS 4.0 is the ability to for remote workers to choose the manner in which their IP stations connect to the ECS. Users now have the option of a secure VPN connection, or if business practices dictate, they can choose to connect via an Internet connection mode. Both VPN and Internet mode IP telephone connections may be supported simultaneously.
A major improvement to the ECS 4.0 software is the enhancement of the ACD interface for large call centers. The update was built around improving the experience of both ACD agents and incoming callers, where agents have full control over transferring and parking ACD calls without removing callers from their place in queue. Iwatsu claims that incoming callers will benefit from shorter hold times, group specific music on hold, and improved efficiency in reaching the appropriate agent.
Iwatsu says another improvement to ECS 4.0 is the ability to for remote workers to choose the manner in which their IP stations connect to the ECS. Users now have the option of a secure VPN connection, or if business practices dictate, they can choose to connect via an Internet connection mode. Both VPN and Internet mode IP telephone connections may be supported simultaneously.
OnviSource has introduced OnviCenter 6, a next-generation contact center software solution that offers several affordable, fully integrated workforce optimization (WFO) tools, contact center business applications and agent desktop automation. Moreover, the software supports distribution and management of calls and customer transactions among distributed call centers, remote agents and virtual enterprise environments.
Four key characteristics mark the OnviCenter6 call centre software. First, it offers fully integrated WFO software tools, including call recording and quality monitoring, workforce management, coaching, performance management, and voice-data analytics. Due to their seamless integration, not only do these tools reduce labour costs but also improve productivity significantly.
A unified, automated agent desktop that simplifies integrating WFO tools as well as automating agent transactions and workflow contributes to boosting productivity. Further, the software optimizes the workforce with âvirtualizationâ tools that allow call centers to build an âanywhere anytimeâ call center, as they support automatic call distribution and management of geographically-dispersed call centers and remote agents with load sharing, overflow, redundancy, disaster recovery, skill sets and other business arrangements. Moreover, the software comes with several pre-packaged business applications such as teleservices, medical and emergency services, telemarketing and order-claim processing, thus enhancing the value of the software to call centre managers.
Four key characteristics mark the OnviCenter6 call centre software. First, it offers fully integrated WFO software tools, including call recording and quality monitoring, workforce management, coaching, performance management, and voice-data analytics. Due to their seamless integration, not only do these tools reduce labour costs but also improve productivity significantly.
A unified, automated agent desktop that simplifies integrating WFO tools as well as automating agent transactions and workflow contributes to boosting productivity. Further, the software optimizes the workforce with âvirtualizationâ tools that allow call centers to build an âanywhere anytimeâ call center, as they support automatic call distribution and management of geographically-dispersed call centers and remote agents with load sharing, overflow, redundancy, disaster recovery, skill sets and other business arrangements. Moreover, the software comes with several pre-packaged business applications such as teleservices, medical and emergency services, telemarketing and order-claim processing, thus enhancing the value of the software to call centre managers.
Infinity Contact Centre Software is a new contact centre software (CCS) company founded in Birmingham as a result of a management buyout. The company is an offshoot of the Teleperformance Group, one of the worldâs largest international call centre outsourcing operations.
While it is a start-up, the company also supports customers in Europe- from a small site with six seats focused on outbound calls only to a three-thousand seat operation, managing both in-bound and outbound calls including desktop scripting and timesheets.
Infinityâs software comprises various modules that simplify operations for both the contact centre agent and managers.
The company will provide its solutions for organisations running their own contact centres as well as those running outsourced contact centres. Infinity CCS boasts around 5000 seats of installed software.
While it is a start-up, the company also supports customers in Europe- from a small site with six seats focused on outbound calls only to a three-thousand seat operation, managing both in-bound and outbound calls including desktop scripting and timesheets.
Infinityâs software comprises various modules that simplify operations for both the contact centre agent and managers.
The company will provide its solutions for organisations running their own contact centres as well as those running outsourced contact centres. Infinity CCS boasts around 5000 seats of installed software.