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Storacall has launched PERSPECTIVE, a software product aimed at helping trainers and supervisors to improve call handling and customer service through live support, monitoring and real-time coaching of agents.
The launch of this call centre software is timely considering the growing need to cut costs, which had resulted in lower levels of customer service. The new software will help call centre managers by providing them with improved control of staff, reduced complexity and faster response and resolution of escalating sessions, which should lead to more successful call outcomes.
The software includes features such as broadcasting of training material, the ability to conduct live group training from the agents desktop and real-time supervisor monitoring and support as well as whisper coaching and remote control of agent desktops.
The launch of this call centre software is timely considering the growing need to cut costs, which had resulted in lower levels of customer service. The new software will help call centre managers by providing them with improved control of staff, reduced complexity and faster response and resolution of escalating sessions, which should lead to more successful call outcomes.
The software includes features such as broadcasting of training material, the ability to conduct live group training from the agents desktop and real-time supervisor monitoring and support as well as whisper coaching and remote control of agent desktops.
