The Noble WFM is a new powerful workforce management system that offers a robust and affordable forecasting and staffing management solution that is easy to deploy for centres of all sizes.

The  contact center software can acurately forecast call volumes, leverage flexible scheduling processes including both call and non-call activities for call centre and back-office personnel, and produce reports that measure agent and centre performance. 

According to a company press release, the benefits of Noble WFM for  a call centre are:

1) Add instant value to your contact centre by receiving better information to make faster, more informed decisions

2) Automate the tedious process of forecasting call volumes and agent scheduling

3) Manage your workforce across multiple contact centres and locations

4) Optimise your workforce at a fraction of the cost and significantly build profitability

5) Increase productivity by ensuring that the right skills are in the right channels at the right times

6) Improve communication between agents and supervisors to view schedules, monitor performance, and streamline common tasks
 
The software is offered as an integrated component of the unified Noble Solution suite for inbound and outbound customer communications, including predictive dialer, ACD, recording, IVR, messaging, desktop and workflow design, monitoring, and reporting.