TouchStar Call Centre Software has integrated the NMS next generation Multimedia Application boards with their TouchStar Connect call centre system for customers in the UK.

The advanced design capabilities of the NMS boards offer several features such as Speech Recognition & Text to speech using MRCP standards, Voice XML to enhance IVR capabilities and 3G video. Moreover, the high density boards also decrease platform cost by reducing the number of servers required, reduce energy consumption and decrease the possibility of platform failure.

Since VoIP is used, multiple contact centres can be managed from a single console. This allows agents to sit in disparate locations all connected to the same server, giving the added flexibility of working from home.

Customers can expect cost-effective expandability for both inbound and outbound customers. Besides, the system can also backward integrate with all existing TouchStar products.