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If any further proof was needed about the benefits of a good phone system, particularly a VoIP one, then a news item in The Journal (http://www.nebusiness.co.uk/ ) provides exactly that. According to the news report, well-known outdoor clothing company J Barbour and Sons has already reaped the cost-saving benefits of installing a VoIP phone system at its three UK offices. The company is likely to implement the same phone system globally.
By allowing staff to make secure site-to-site calls leveraging the companyâs existing (WAN) for free, Barbour has reduced its telephone bills. The next step in the companyâs plans to revamp its communication / phone system is to integrate the VoIP telephony with Microsoft Exchange Server 2007 and Microsoft Live Communications Server. These changes are expected to further boost efficiency and reduce costs.
Consultancy and project management for the installation of the new phone system were provided by business & IT technology consulting firm Waterstons.
By allowing staff to make secure site-to-site calls leveraging the companyâs existing (WAN) for free, Barbour has reduced its telephone bills. The next step in the companyâs plans to revamp its communication / phone system is to integrate the VoIP telephony with Microsoft Exchange Server 2007 and Microsoft Live Communications Server. These changes are expected to further boost efficiency and reduce costs.
Consultancy and project management for the installation of the new phone system were provided by business & IT technology consulting firm Waterstons.
Contemporary Web Plus Inc. has rounded off its low-cost suite of call center software products with the introduction of its MessageRover phone message database and notification system.
MessageRover distinguishes call center offerings from standard phone message systems by allowing call center clients the ability to retrieve their messages anytime, anywhere via the Internet. Clients can be automatically and immediately notified that messages have been taken by both email and text message. In addition, MessageRover automatically creates a permanent and reportable database that can be accessed via client log in.
MessageRover complements two other web-based systems from Contemporary Web Plus, Appointment-Plus and Virtual Assistant Manager, to provide call centers with an integral software solution that allows clients to receive instant notifications as call center agents take messages, schedule appointments and work on client tasks. Clients can also log in to their accounts at any time for real time updates.
Since the three products are web-based, Contemporary Web Plus says call centers can take advantage of all of these features without the addition of any hardware. Aside from speedy and easy implementation, the systems are easy on the budget and there is no large, up-front outlay of money since each is billed on a per-client basis.
MessageRover distinguishes call center offerings from standard phone message systems by allowing call center clients the ability to retrieve their messages anytime, anywhere via the Internet. Clients can be automatically and immediately notified that messages have been taken by both email and text message. In addition, MessageRover automatically creates a permanent and reportable database that can be accessed via client log in.
MessageRover complements two other web-based systems from Contemporary Web Plus, Appointment-Plus and Virtual Assistant Manager, to provide call centers with an integral software solution that allows clients to receive instant notifications as call center agents take messages, schedule appointments and work on client tasks. Clients can also log in to their accounts at any time for real time updates.
Since the three products are web-based, Contemporary Web Plus says call centers can take advantage of all of these features without the addition of any hardware. Aside from speedy and easy implementation, the systems are easy on the budget and there is no large, up-front outlay of money since each is billed on a per-client basis.
Iwatsu Voice Networks has announced the release of Version 4.0 software for the Iwatsu Enterprise-CS (ECS) communication system. This new release features additional ACD (Automatic Call Distribution) enhancements to the ECS, and allows remote workers full use of their IP station with or without a VPN connection.
A major improvement to the ECS 4.0 software is the enhancement of the ACD interface for large call centers. The update was built around improving the experience of both ACD agents and incoming callers, where agents have full control over transferring and parking ACD calls without removing callers from their place in queue. Iwatsu claims that incoming callers will benefit from shorter hold times, group specific music on hold, and improved efficiency in reaching the appropriate agent.
Iwatsu says another improvement to ECS 4.0 is the ability to for remote workers to choose the manner in which their IP stations connect to the ECS. Users now have the option of a secure VPN connection, or if business practices dictate, they can choose to connect via an Internet connection mode. Both VPN and Internet mode IP telephone connections may be supported simultaneously.
A major improvement to the ECS 4.0 software is the enhancement of the ACD interface for large call centers. The update was built around improving the experience of both ACD agents and incoming callers, where agents have full control over transferring and parking ACD calls without removing callers from their place in queue. Iwatsu claims that incoming callers will benefit from shorter hold times, group specific music on hold, and improved efficiency in reaching the appropriate agent.
Iwatsu says another improvement to ECS 4.0 is the ability to for remote workers to choose the manner in which their IP stations connect to the ECS. Users now have the option of a secure VPN connection, or if business practices dictate, they can choose to connect via an Internet connection mode. Both VPN and Internet mode IP telephone connections may be supported simultaneously.