0800 612 9536
The etalk Qfiniti Enterprise solutions suite from Autonomy Corporation plc has been awarded the 2007 Product of the Year Award from Technology Marketing Corporation's (TMC) Customer Interaction Solutions magazine.
The contact center solutions suite lets businesses to capture, analyze, and share customer interactions from a single user interface. The solutions feature multi-channel interaction analysis, real-time agent support and contact center performance management, including tools for compliance recording, quality monitoring, agent performance evaluations, eLearning and customer surveys.
According to the company, the key value proposition of Qfiniti Enterprise is in its ability to deliver several call centre solutions such as compliance recording and interaction analysis in one consolidated package, which enhances their customersâ competitiveness.
The contact center solutions suite lets businesses to capture, analyze, and share customer interactions from a single user interface. The solutions feature multi-channel interaction analysis, real-time agent support and contact center performance management, including tools for compliance recording, quality monitoring, agent performance evaluations, eLearning and customer surveys.
According to the company, the key value proposition of Qfiniti Enterprise is in its ability to deliver several call centre solutions such as compliance recording and interaction analysis in one consolidated package, which enhances their customersâ competitiveness.
