The Noble WFM is a new powerful workforce management system that offers a robust and affordable forecasting and staffing management solution that is easy to deploy for centres of all sizes.

The  contact center software can acurately forecast call volumes, leverage flexible scheduling processes including both call and non-call activities for call centre and back-office personnel, and produce reports that measure agent and centre performance. 

According to a company press release, the benefits of Noble WFM for  a call centre are:

1) Add instant value to your contact centre by receiving better information to make faster, more informed decisions

2) Automate the tedious process of forecasting call volumes and agent scheduling

3) Manage your workforce across multiple contact centres and locations

4) Optimise your workforce at a fraction of the cost and significantly build profitability

5) Increase productivity by ensuring that the right skills are in the right channels at the right times

6) Improve communication between agents and supervisors to view schedules, monitor performance, and streamline common tasks
 
The software is offered as an integrated component of the unified Noble Solution suite for inbound and outbound customer communications, including predictive dialer, ACD, recording, IVR, messaging, desktop and workflow design, monitoring, and reporting.

In what is touted as a first for the UK telematics industry, a vehicle tracking device from Navman Wireless, the Qube, is now certified suitable for installation in vehicles transporting hazardous materials after meeting the Essential Health and Safety Requirements for Category 3G of the ATEX directive, reports The Transport News Network.

This is a significant development for the UK petrochemical companies since these companies previously couldn't benefit from the features of a vehicle tracking system. While use of a vehicle tracking system for safety reasons has been recommended for petrochem companies, the lack of a safe/ secure system that could meet the requisite safety standards was a problem plaguing this sector. In that respect, the certification of the Qube is certainly a significant development.

Talent management is undoubtedly one of the key HR functions and challenges and a lot of this critical aspect is being increasingly influenced by software. However, there is a question mark hanging over the effectiveness of talent management software.

An article on HRZone discusses precisely this issue. The key takeaways from the article are:

The HR software should compliment back up and compliment the organization's business strategy. There is a cost associated to the use of software for HR purposes, and the use of software must be take into account that cost. The software must provide insights and intelligence that will enable the management to identify gaps in their talent pool and requirements and help them meet those easily. Lastly, it is important to remember that the software is merely an enabler and cannot be the solution to all HR/ talent issues.

The complete article is here.