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Infinity Contact Centre Software is a new contact centre software (CCS) company founded in Birmingham as a result of a management buyout. The company is an offshoot of the Teleperformance Group, one of the worldâs largest international call centre outsourcing operations.
While it is a start-up, the company also supports customers in Europe- from a small site with six seats focused on outbound calls only to a three-thousand seat operation, managing both in-bound and outbound calls including desktop scripting and timesheets.
Infinityâs software comprises various modules that simplify operations for both the contact centre agent and managers.
The company will provide its solutions for organisations running their own contact centres as well as those running outsourced contact centres. Infinity CCS boasts around 5000 seats of installed software.
While it is a start-up, the company also supports customers in Europe- from a small site with six seats focused on outbound calls only to a three-thousand seat operation, managing both in-bound and outbound calls including desktop scripting and timesheets.
Infinityâs software comprises various modules that simplify operations for both the contact centre agent and managers.
The company will provide its solutions for organisations running their own contact centres as well as those running outsourced contact centres. Infinity CCS boasts around 5000 seats of installed software.
