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Once you have established a clear idea of the kind of POS system you require taking into account your needs and the other factors, the challenge is to identify the right vendor to buy the system from.
Here are some basic selection/ elimination criteria you must look into when choosing the right vendor:
Price: Now, that is obvious, isn't it? But we list it because ensure that the comparison is an equitable one and that you are comparing "apples to apples".
Experience: A POS system is a serious investment and a critical component on the business. Therefore, rely on a vendor with lots of experiencing in selling and installing custom POS solutions. Pay particular attention to the domain and scale that the vendor is used to.
Comprehensiveness: To the extent possible, opt for a vendor that can provide a comprehensive solution ie. hardware, software, installation and after-sales support. While availing of these different components from different vendors may work, opting for a single-point solution will give much better economies of scale and added efficiency. Evaluate the vendor's ability to integrate the POS system with your own legacy systems, as necessary.
Terms of service and support: Due to the criticality of the POS system to the business, downtime must be avoided to the extent possible. Ensuring that there are performance guarantees and prompt troubleshooting is very important. Get references from other customers to check the post-sales track record of the vendor.
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