wide format printer/copier

As with most office automation products, the level of after-sales service and support that the dealer can provide should be a key consideration in the choice of dealer to purchase your wide format plotter from.

The best ways to gauge the capabilities of the dealer in this regard is to get references from other clients as well as get the dealer to perform actual demos.

Check modes of service and support offered
You may require service and support to solve mechanical problems and answer queries about the device that your own staff may not be able to address. To check the effectiveness of the service offered by dealer, study the size of the service department and their operations. Service may be made available online, through phone calls or through discussion forums.

The hours of service is another important factor — if printing happens in shifts you may need help during the night in case of an emergency. Many dealers offer a 24-7 live online chat, which is always reassuring.

Get references from other plotter / printer clients
There is no better evidence of a vendor's service capabilities and commitment to provide after sales support than testaments from clients who have dealt with them before. Though perspective varies from person to person evaluating this subjectively, the satisfaction level of two or more clients can give you a broad idea of the service and support offered by the dealer.

You can also check with the problems encountered by any client who has purchased the same printer you intend to purchase. Of course, the dealer may provide references to only his most satisfied clients; therefore it is advisable to do a study on your own.

Get a live demo of the plotter / printer
You may have all the technical specifications of the printer, but nothing can beat seeing the device in actual operation. Compare the performance of the model you choose with other comparable models and brands.

You can get the dealer to provide you with sample outputs using different criteria such as size of paper, color or monochrome, type of paper, etc. to simulate the actual conditions you will be subjecting your printer to going forward. Some dealers may also provide you with an on-site trial to allow you to test the printer live in your organization.

Reputation of the plotter dealer
The longevity of the dealership and the reputation of the dealer as a reliable supplier of plotters and wide format printers are also important. The dealer must be able to and willing to respond to your different needs and assist you through them. Evaluate the experience and expertise of the dealer in supporting this product line before putting your money with a particular dealer.